Warranty

Window Inspo is pleased to back its products with the following warranty.

Our products and services come with guarantees that cannot be excluded under Australian Consumer law.

For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

If Window Inspo deem the product(s) requires replacement, then you are also entitled to choose a refund or replacement for major failures with the products. If a failure with the products or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the products and to cancel the contract for the service and obtain a refund of any unused portion.

Window Inspo products come with a minimum five-year manufacturing and installation warranty from the date of installation. This applies to the original purchaser and where the products have not been removed from the window, with proof of purchase.

We will either repair the products or replace the products with new products, at our option, if the defect is deemed by Window Inspo as a manufacturing or installation fault. The warranty does not cover (and we will not replace or repair products from):

Normal wear and tear.
Abuse, neglect, misuse, accident and alterations.
Failure to follow instructions with respect to measurement, installation, cleaning, maintenance or operating instructions.
Damage to fabric due to scrubbing or use of soap powder or detergents not approved by Window Inspo, fungal growth due to the build-up of surface dirt, grime, leaves or bird matter or accumulations of water lying on the fabric.
Exposure to the elements including but not limited to normal shrinkage of fabrics, discolouration over time, warping in timber products and other changes which occur normally with the passage of time.
Exposure to high humidity (resulting in mould and mildew or warping).
Characteristics and changes present in natural fibre fabrics such as linen or cotton (resulting in fading, shrinkage and creasing).
Natural variations in grain, colour and texture for natural fibre fabrics (such as linen, cotton), Timber Venetian Blinds, Plantation Shutters and other timber products.
Any damage caused by wind, hail, lighting, rain, or other acts of nature (Awnings: Do not leave awning out in wind and/or rain as it may damage your awning)
Installations subject to salt spray, marine influences, industrial or corrosive environments or internal situations subject to moisture-laden air.
Charge for hire of access equipment. E.g. scaffold, cherry picker, scissor lift, etc
Any electrical work, or associated costs, this is the sole responsibility of the purchaser. Batteries are not covered under this warranty.
Products that are requested outside recommended sizes published by our manufacturers.
Products that have been damaged or not working for a period longer than 3 months.
Modifications made by any person other than a representative of Window Inspo or caused by use or installation that is not in compliance with Window Inspo’s installation instructions, or otherwise provided by Window Inspo.

This warranty does not cover the costs of removal of the warranted goods or installation of the repaired or replaced goods. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law referred to above and nothing in this document restricts, excludes or modifies those guarantees or any other rights you may have under the Australian Consumer Law.

Window Inspo shall not warrant any incorrect choices or change of mind made by the purchaser. If products are manufactured according to measurements provided by the purchaser, we cannot accept the return of products by reason of the measurements provided being inaccurate. However, we will of course work with you to find the best solution whether it be to alter or replace the product.

Any flaws or errors in production must be reported to Window Inspo within TWO weeks of installation of the product. We highly recommend that all products are installed within two weeks of receipt to ensure that fabrics are not damaged due to extended periods of storage in packaging.

To make a Warranty claim please contact Window Inspo. Please ensure you are the original purchaser, you can provide proof of purchase, and the products were installed by Window Inspo.

If you have any questions, we’re here to help. Please don’t hesitate to contact us.

Important information for consumers

Bagging or V-ing of Fabric
Roller blinds larger than 2400mm width and/or longer than 2200mm Drop could show the effect of bagging or “V’ing. Blinds with large width can have bagging in the centre of the cloth, normally due to flex in the roller tube. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

Patterns
Variations of up to 30mm in the direction of the pattern from one side of the blind to the other should be expected. Fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist.

Railroading and Cupping
Due to the nature of the fabric, blockout backing on some fabrics leads to curling or cupping of the outer edges of the blind. Narrow width roller blinds (width of 900mm or less) with a long drop are not advisable. If these blinds start to track the edges can fray quite badly.

Light Gaps
The overall width of the blind, including brackets, is always wider than the fabric width. All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.

Puckering
Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail.

Please note that all fabrics fade from UV exposure. If blinds are left up for a long time without being pulled down regularly, all fabrics will fade unevenly. Fabric will fade evenly if blinds are down during the day, getting even UV exposure.

Blinds Manufacturing Association of Australia (BMAA) INDUSTRY GUIDELINES

Recommended Industry Guideline for Faults:

The acceptable guideline for imperfections, marks, dots etc. on completed product is:

• If an imperfection is visible with the naked eye in natural daylight at a distance of 1.5 metres, it is not acceptable.
• If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.5 metres it is acceptable.

Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.

This Guideline does not override any rights under Australian Consumer Law References: Standards Australia AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics.

Inspecting surfaces from a normal viewing position

Excerpt from the Australian Standards and Tolerances Guide for viewing positions:

Generally, variations in the surface colour, texture and finish of walls, ceilings, floors and roofs, and variations in glass and similar transparent materials are to be viewed where possible from a normal viewing position. A normal viewing position is looking at a distance of 1.5 m or greater with the surface or material being illuminated by ‘non-critical light’. Non-critical light means the light that strikes the surface is diffused and is not glancing or parallel to that surface.

Slight variations in the colour and finish of materials do not always constitute a defect.